Trust.Zone is a fairly new kid on the block. Established in 2014 in the Seychelles, it’s only just released it’s Android app. Is this slow mover one to watch out for? With low server numbers, it doesn’t seem to be taking the VPN world by storm. But is there more to this VPN than meets the eye? Let’s dive in.
- Above average speeds
- No logs
- Outside 14-eyes
- Torrenting on all servers
- Outstanding streaming access
- Very cheap
- Buggy with major connection issues
- Apps in alpha testing
- Small server selection
- No kill switch
- No advanced features
- Only 3 connections
- Poor support
Speed & Expectations
Speed is the number one factor for many when choosing a VPN, especially if you want to use it for things like gaming or torrenting.
Your speed will almost always inevitably decrease when using a VPN.
Let’s see how well Trust.Zone matches up.
We tested the three standard speed metrics:
- Download speed: The rate at which data is transferred from the server to your device. This is measured in megabytes per second (mbps) and a higher number is better.
- Upload speed: The rate at which data is transferred to the server from your device. This is also measured in megabytes per second (mbps) and a higher number is better.
- Ping (or latency): Tested by “pinging” the server, it’s the amount of time it takes for it to receive and process your request. This is measured in milliseconds (ms) and a lower number is better.
First we performed a baseline test, without the VPN, using a 100mbps internet connection in Chicago, IL.
Then we ran tests using Trust.Zone. We tested various server locations across the main continents, and performed each test 5 times to increase reliability.
Trust.Zone Speed Test Results
These are the results of our baseline test:
So the average baseline score was:
- Download: 86mbps
- Upload: 12.2mbps
- Ping: 11ms
Next we ran our tests on a Trust.Zone United States server:
US averages of the 5 different speed tests were:
- Download: 73.6mbps (14.4% slower)
- Upload: 10.6mbps (13.3% slower)
- Ping: 22.4ms (103.6% longer)
(You would expect these speeds to be the fastest since this is the closest server location to us).
Next we tested Europe:
Europe’s averages were:
- Download: 1.2mbps (98.6% slower)
- Upload: 6.7mbps (44.7% slower)
- Ping: 143.6ms (1205.5% longer)
Asia’s averages were:
- Download: 17.5mbps (79.7% slower)
- Upload: 4mbps (67.1% slower)
- Ping: 279.2ms (2438.2% longer)
Next, South America:
South America’s averages were:
- Download: 29mbps (66.3% slower)
- Upload: 8.8mbps (28.2% slower)
- Ping: 164.6ms (1396.4% longer)
Finally, we tested Africa:
Africa’s averages were:
- Download: 15.7mbps (81.8% slower)
- Upload: 2mbps (83.7% slower)
- Ping: 313.5ms (2750% longer)
We also compared these results against other VPNs we’ve tested for further clarity.
First up, let’s take a look at download speeds:
|AVG Secure VPN||-56%||-87%||-69%||-75%||-68%|
Download speeds are way above average for the US, above average for South America, but below average for Europe, Asia and Africa. Europe’s result was abysmal, dropping 99% in speed.
Next, how did upload speeds compare?
|AVG Secure VPN||-19%||-58%||-75%||-80%||-77%|
Upload speeds are way above average for South America, just below average for Europe, below average for the US and Asia, and way below average in Africa where it scored the slowest result.
And finally latency:
|AVG Secure VPN||1021%||1111%||2419%||3560%||3336%|
Latency speeds are way above average for the US and South America, just above average for Asia and Africa, but below average for Europe.
Trust.Zone has about average speeds overall, with high latency speeds, low upload speeds, and a mix of download speeds. Speeds were generally high locally, and for South America, but slower further out.
Performance & Features
Here we take a look at the basic features Trust.Zone VPN currently offers its users.
Number of servers: 177
How many active servers are available to connect to across all countries, regardless of their physical location.
This is on the low end of the scale. It’s not the lowest we’ve seen (quite a few VPNs offer less than 100) but the top offer thousands of servers. This includes TorGuard’s 3000+.
You can’t actually choose between 177 servers either. Instead servers are combined into 83 ‘zones’.
They automatically connect you to the closest server within that zone, and change it if that server disconnects.
Here’s a list of their servers.
Number of countries: numbers: 33
How many countries the total number of servers cover, regardless of how many are located in a single country.
This is pretty low too, and means most uncommon countries won’t be available.
Most countries only have one server ‘zone’, the exceptions being the US, UK, Canada and France.
Number of connections allowed: 3
How many devices can be connected to a server (or number of servers) based on a single VPN account or subscription.
This is below the average of 5 offered by a lot of VPNs, so it’s something to watch out for if you use a lot of devices. A few offer unlimited connections if this is a biggie for you, such as Touch VPN.
Torrenting allowed: All servers.
Trust.Zone allows users full torrenting access across all of their servers, with no restrictions. This is great as some do limit you to a few servers or block it completely.
Kill switch available: Yes – Windows.
Whether the VPN software can disable your connection to the network in the event you disconnect from the VPN server. This prevents your IP address from being exposed.
Trust.Zone has a kill switch on it’s Windows app, but not on Android, a fairly common theme across VPNs.
Performance and Features (Summary)
Trust.Zone VPN has a low number of countries and a fairly low number of servers, and only 3 connections are allowed. However, torrenting is allowed across all servers and there is a kill switch available on the Windows app.
Privacy & Security
Privacy and security levels vary massively across individual VPNs, so in this section we test out all the technical and legal aspects to build up a true picture of how secure the VPN actually is.
First let’s look at the technical aspects:
Protocols/Encryption: AES-256 encryption with OpenVPN protocols
These are the technical methods a VPN uses to secure and encrypt your data.
Fortunately Trust.Zone uses industry-standard AES-256 encryption and OpenVPN protocols.
You can also choose your OpenVPN port. However, a lot of VPNs offer alternative protocols, such as IKEv2, for more flexibility.
We also tested for leaks and viruses. VPNs should hide your real IP address at all times, but if leaks occur this means your true IP address is revealed.
DNS leaks: None found.
IP leaks: None found.
WebRTC leaks: None.
Viruses/Malware: None found.
No leaks, viruses or malware were discovered in our testing.
Jurisdiction: Seychelles. This is an ideal location since its not located within a country with any data-sharing agreements like 14 Eyes, or in a country with strict data-retention laws.
Logging policy: No logs.
Trust.Zone states very clearly that it doesn’t record any logs.
This is great, as it states that all it stores is your email address and cookie data.
However, they do issue a daily ‘Warrant Canary’, which is informs users of any cooperation with authorities over data.
It’s similar to a transparency report that many other VPNs do, but the idea is if they’re served secret government subpoena they can’t tell anyone about, they simply won’t update the page that day, indirectly letting users know.
This implies they really care about their customers right to privacy.
Privacy and Security Summary
Trust.Zone comes out top for privacy, with great technical security, no leaks whatsoever, and a strict no-logs policy. Combined with their location in the sunny Seychelles, this makes it a VPN users dream.
As well its general features, you also want to know exactly how usable Trust.Zone is.
This section looks at the following aspects:
- Overall UI/UX
Does Trust.Zone work for streaming? Services like Netflix are becoming particularly adept at blocking VPNs these days, with many VPNs giving up on even trying.
So we tested Trust.Zone against all major streaming services in the US, Europe, Asia, Africa and South America.
- Netflix: Partially detected. Trust.Zone has 4 special Netflix servers in the US, UK, Canada and France. Unfortunately only 2 of these worked: the US and France. This still isn’t a bad result, though a shame for UK users.
- Hulu: Undetected. There’s also a special US Hulu server, which worked great. It’s rare to have a server dedicated to just Hulu, so hats off to Trust.Zone.
- YouTube: Undetected. YouTube worked fine on all servers.
- Kodi: Detected. Unfortunately, Kodi was blocked at all locations.
Here we see what types of software and devices Trust.Zone is compatible with.
We tested everything from Tor, iOS devices, Android devices, Smart TV’s, Amazon Firestick, Mac, Windows, to routers:
- Tor browser: Supported. Tor worked fine with Trust.Zone, great for adding another level of privacy to your online activities.
- iOS (iPad, iPhone): Not Supported. Shockingly, Trust.Zone doesn’t have an iOS app yet. (It does offer a manual setup process, but this is complicated).
- Android: Supported. Trust.Zone does have an Android app, which covers everything from smartphones, tablets, laptops, and even TV media sticks.
- Smart TV’s: Not Supported. Trust.Zone doesn’t support Smart TVs, not that surprising since it doesn’t even have an iOS app yet.
- Amazon Firestick: Not Supported. Firesticks aren’t supported either, though again there are manual setup guides.
- Windows: Supported.
- Mac: Not Supported. Disappointingly, Mac software also hasn’t been developed yet. Again, there are manual setup guides available.
- Routers: Supported. Trust.Zone does actually work with routers that support OpenVPN or L2TP/IPSec. It also works with DD-WRT routers.
Trust.Zone has a very small interface, which I like as its less intrusive.
The design is pretty old-school which might put some people off, but the UX is very easy to use.
Clicking the shield or text activates the VPN, which connects to what it deems the best server for you.
You can click the shield any time to disconnect.
To connect to a different server, click on ‘Servers’ which takes you to a list-based panel.
As mentioned before, you can’t actually take your pick of 177 servers, because they are grouped into 83 ‘server zones’. So you only have 83 options in total.
Servers are grouped by continent which makes things easy, and the map icon helps identify the country.
Personally I don’t like the server names, e.g. ‘hk.trust.zone’. It would be much easier to read if they just put ‘Hong Kong’.
Countries with multiple servers have shortcodes for areas.
There’s also specialist streaming servers. Although it’s great that they have these, they can be hard to find as they aren’t listed in their own separate category, and the shortcodes can be confusing.
I guess ‘bbc’ is for BBC iPlayer and ‘nfx’ is for Netflix, but some of the others had me stumped. Sometimes you’re not sure if it’s a shortcode for a place in the country or for a country-specific streaming service. Trust.Zone shouldn’t assume everyone will understand the shortcodes.
Unfortunately there’s no search function, either. However, you can change your list panel to a simplified grid layout in the top right-hand corner.
I much prefer this layout as it’s a lot easier and quicker to navigate.
You can also select favorites easily, which will then appear at the top of the panel.
Moving on from the server panel, there’s also the status panel.
This gives you more details on your status including download and upload speeds, which is handy.
It also shows download/upload amounts, which isn’t really useful unless you’re on the 3-day trial where data is limited.
It also gives you details of your current subscription.
The Settings panel is very minimalistic even though there’s quite a few options. Here you can turn on your Kill Switch, activate DNS leak protection, and choose your port.
One thing I don’t like is that if the kill switch is set to on, when you first launch the app it tends to take away your connection until you select a server.
Auto-connect settings are minimal; you can’t choose your server for example. There’s also no split-tunneling option.
The Android app is almost identical to the Windows app, which is great as there’s zero learning curve. It’s just simplified slightly.
For example, the layout is set to grid-based only.
There’s a few less settings available, notably no Kill Switch or DNS protection.
The main panel is also simplified; it doesn’t tell you which server you’re connected to (you have to go to the Status panel for that).
Trust.Zone is pretty great for streamers as it has US Netflix and Hulu access.
However, Trust.Zone only has Windows and Android apps. There’s no iOS or Mac clients, so Apple fans should definitely look elsewhere.
The interface is small and generally easy to use, but specialist streaming servers can be confusing to identify and aren’t the quickest to find.
Trust Zone VPN Pricing & Refunds
Trust.Zone has a 1 month, 1 year and 2 year option, as well a free trial.
It’s pretty stingy as free trials go though, only 3 days long with data, server and connection limitations.
The one month and 2 year plans are fairly cheap, but the 1 year plan is very cheap compared to other VPNs.
I like that you can also add extras, dedicated IPs and more connections, at the same time.
They do have a 10 day money-back guarantee of sorts, although they don’t advertise it. You can request a full refund by email within 10 days, but only if you haven’t used more than 1GB of bandwidth.
The refund period is 20 days. This is actually shorter than the 30-day period most VPNs seem to adhere to.
The payment options are varied. As well as the standard credit card and Paypal, there’s also Payment Wall including Alipay, and 3 cryptocurrencies including Bitcoin. You even get a 10% discount for using crypto, which is a first.
Although the checkout process is smooth, the signup/download process can be fiddly.
For example, once you’ve paid, you aren’t automatically directed to download the app.Instead you have to wait ‘usually between 1-5 minutes, but sometimes up to 6 hours’ for your payment to be authorized.
You have to manually go to the Subscription page and keep refreshing until it appears.
This is very frustrating, and opposite to most VPNs who try and get you to download the app as soon as possible.
Trust.Zone is a cheap VPN, especially it’s one year plan. They have a wide variety of payment options, including crypto, but payment authorization isn’t instant and can take a long time. They have a 3-day limited trial, and you can get a refund within 10 days as long as you haven’t used more than 1GB of data.
Trust Zone VPN Support
What’s support like?
Unfortunately, there’s no live chat here. Support is email only via a ticket-based system. This might be OK if it was 24 hours, like most, but it’s only available Monday-Friday 6am-4pm GMT.
For those used to US support hours, this will really suck, especially with the early closing times. And no weekends, what is this, a bank?
Support is accessed by filling in a form on the ‘Support’ area of their website. As well as an auto-email, your original message also appears in the Support section of your account on the Trust.Zone website.
Response times are usually 24 hours, although when we messaged them it usually took a little longer.
Some responses were very poor as well, not even answering the question.
In terms of their knowledge base, it’s definitely below average.
The main page they direct you to is an FAQ page, which answers some questions but definitely isn’t extensive. It tends to focus more on general questions like ‘what is a VPN’ and less so on specific technical queries.
For example, even basic queries like ‘Netflix’, ‘streaming’ or ‘Hulu’ don’t reveal anything, even though they have Netflix-specific servers.
In fact, one article they could really do with is one listing all their specialised streaming servers as a reference guide, as they seem to have rather a lot. I couldn’t find this anywhere, however.
They do also have a list of setup guides, which are listed as ‘Manual’ in the footer of every page. These include guides for devices for which they don’t have an app, including Mac, iOS and even things like Firesticks.
However, you have to set it all up manually by configuring the in-built client or installing an open-source client, which is obviously a massive hassle, especially for those not technically-minded.
It’s also pretty misleading, as it would be easy to think Trust.Zone did have apps for all these devices. In fact one of their FAQs asks if Mac is supported, to which they reply ‘Yes’, with a link to the manual Setup Guide. I don’t think this is fair.
They also have a blog which actually has some very useful information and updates that aren’t included in the FAQs page.
But very frustratingly there’s no search function, so you have to manually scan through 10 articles at a time.
Trust.Zone support is definitely poor. It only has email support via a ticket-based system, and it’s only available weekdays 8am-6pm GMT. Responses are also slow, around 24-36 hours. The knowledge base is also below average. There’s an FAQ page and setup guides, but the FAQs aren’t very in-depth.
What Do Other Reviewers Say?
That’s it for our opinion of Trust.Zone, but we’re not the only experts out there. What about the perspective of other tech blogs? Here’s a roundup of what they thought of the VPN.
Most agreed the price was low, calling it affordable to very cheap. Unlike us, they seemed to think the 2 year option was the cheapest compared to the competition.
Most praised the US Netflix access, but reported BBC iPlayer as not working. However, one reviewer said Netflix had also recently stopped working, which differed from our experience.
Most reviews tested adequate to fast speeds, although one reported below average speeds. Some agreed that it was fast locally, particularly download speeds, but not so fast long-distance. One also said that latency was sluggish, which correlates with out testing. Only one review reported below average speeds overall.
Unanimously everyone was impressed with P2P availability on all servers. However, one reported slow torrenting speeds in practice.
Without exception they liked Trust.Zone’s iron-clad security, ranging from it’s encryption, protocols, to no-logs policy and jurisdiction. They all reported no leaks in their testing.
Like us they mostly bemoaned the lack of apps available for iOS and Mac. A couple reported good device compatibility, including apps for iOS, Mac and Linux. However, I suspect they just saw the setup guides available and assumed there was an app, as Trust.Zone’s website is pretty misleading on this.
A couple stated that Trust.Zone only had a Windows app. This is outdated information, as the Android app was only introduced in January 2019.
A big difference was many cited a major lack of advanced features or settings, which we didn’t think Trust.Zone did too badly on.
Although for most the low server numbers and countries was a big downside, some thought it was decent for the price.
All agreed that the support was poor, with a lack of depth to their knowledge base. One called the hours borderline unacceptable and the responses not detailed enough.
In terms of the download process, none of them reported any issues and all said they were up and running within minutes. Most loved the user interface, but one also mentioned the long-winded server names. One, however, called the interface lackluster.
Overall opinions on whether Trust.Zone was value for money were mixed. Some said it was a good, secure app with P2P and Netflix access, but others said it was too basic to compete with the top VPNs, with too few apps available and no advanced features.
What Do Other Reviewers Say (Summary)
Reviewers agreed Trust.Zone was cheap and liked it’s iron-clad security and P2P access. They generally reported fast speeds, especially locally. Most also reported US Netflix access. However, they bemoaned it’s lack of device support and connections, poor customer support and lack of advanced features.
Trust.Zone is cheap but touts itself as ‘the one to rely on’. In terms of privacy and security, I would say this is definitely true.
Even more expensive VPNs can’t match its level of technical and legal security, especially with its strict no-logs policy combined with its Seychelles location.
Speeds are average and connections are reliable. The interface is generally easy to use, aside from the confusing streaming server names.
A kill switch, full P2P access and US Netflix and Hulu access are also major bonuses, especially for such a cheap app.
However, server numbers and countries are definitely on the low-end of the scale.
Device compatibility is also a major disappointment, with no iOS or Mac apps available. There is router support though for network-level coverage.
And support is pretty poor, with terrible opening hours and not even a great knowledge base to make up for it.
But overall, I think this is a great budget VPN for Windows/Android users, and one to watch. I like that it’s focused on building strong security foundations first, and since it’s just released the Android app, I’m sure more are planned for the future.
We give Trust.Zone VPN an overall rating of 3.4 out of 5 and for non-Apple fans we would recommend it.
- VPN.ht Review (2019): What’s the Final Verdict?
- TigerVPN Review (2019): Almost There
- VPN.ac Review (2019): Even Better Than the Big Boys?
- Cyberghost VPN Review (2019): Why We Disagree w/ Everyone
- Keepsolid VPN Unlimited Review (2019): Is it Any Good?