Keepsolid VPN Unlimited Review (2019): Is it Any Good?

VPN Unlimited was created fairly recently in 2013, the flagship in KeepSolid’s wide range of products. In 2017, it was awarded PCMag Editors’ Choice. It doesn’t have the highest number of servers, so does it make up for it in other areas? Let’s take a look.

PROS

  • Above-average speeds
  • Excellent Netflix access
  • Good technical security
  • Up to 10 connections
  • 30 countries
  • Easy to use

CONS

  • No kill switch
  • Very basic
  • No torrenting
  • US location
  • Won’t disclose server numbers
  • Poor support

Speed & Expectations

Your connection going through the ‘VPN tunnel’ almost inevitably decreases your internet speed. We measure how much by testing the three main indicators of speed:

  1. Download speed: The rate at which data is transferred from the server to your device. This is measured in megabytes per second (mbps) and a higher number is better.

  2. Upload speed: The rate at which data is transferred to the server from your device. This is also measured in megabytes per second (mbps) and a higher number is better.

  3. Ping (or latency): Tested by “pinging” the server, it’s the amount of time it takes for it to receive and process your request. This is measured in milliseconds (ms) and a lower number is better.

First we set a baseline by measuring speeds on our default connection, a 100mbps internet connection in Chicago, IL.

Then we thoroughly tested VPN Unlimited, running each speed test 5 times, and using its servers across the globe.

VPN Unlimited Speed Test Results

These are the results of our baseline test:

So the average baseline score was:

  • Download: 84.7mbps
  • Upload: 12.1mbps
  • Ping: 11ms

Next we ran our tests on a VPN Unlimited United States server:

US averages of the 5 different speed tests were:

  • Download: 61.8mbps (27.1% slower)
  • Upload: 10.6mbps (12.9% slower)
  • Ping: 14.6ms (32.7% longer)

(You would expect these speeds to be the fastest since this server is relatively close to us).

Next we tested Europe:

Europe’s averages were:

  • Download: 19.9mbps (76.5% slower)
  • Upload: 7.5mbps (38.5% slower)
  • Ping: 113.8ms (934.5% longer)

Here’s Asia:

Asia’s averages were:

  • Download: 18.2mbps (78.5% slower)
  • Upload: 1.8mbps (85.1% slower)
  • Ping: 445ms (3945.5% longer)

Next, South America:

South America’s averages were:

  • Download: 30.3mbps (64.2% slower)
  • Upload: 9.8mbps (19.1% slower)
  • Ping: 166.2ms (1410.9% longer)

Finally, we tested Africa:

Africa’s averages were:

  • Download: 33.4mbps (60.5% slower)
  • Upload: 5.3mbps (56.3% slower)
  • Ping: 289.8ms (2534.5% longer)

To give you an idea of how this measures up to competitor VPNs, let’s compare these results with other speeds tests we’ve conducted.

First up, let’s take a look at download speeds:

VPNUSEuropeAsiaS.AmericaAfrica
VPN Unlimited-27%-77%-79%-64%-61%
Cyberghost-35%-59%-71%-56%-68%
Torguard-37%-58%-81%-60%-67%
ProtonVPN-35%-50%-56%-77%-54%
PureVPN-26%-68%-94%-32%-89%
Trust.Zone-14%-99%-80%-66%-82%
AVG Secure VPN-56%-87%-69%-75%-68%
Hoxx VPN-12%-96%-93%n/a-68%
VPNSecure-68%-93%-98%-61%-77%
IPVanish-36%-54%-72%-76%n/a
NordVPN-40%-99%-69%-58%-75%
ExpressVPN-71%-58%-64%-95%-67%
Avast-45%-63%-72%-66%-77%
Windscribe-44%-57%-80%-98%-73%
Average-39%-72.7%-77%-68%-71.2%

Download speeds are above average in the US, South America and Africa, but below average in Europe and Asia.

Next, how did upload speeds compare?

VPNUSEuropeAsiaS.AmericaAfrica
VPN Unlimited-13%-39%-85%-19%-56%
Cyberghost-8%-16%-92%-37%-48%
Torguard-9%-20%-35%-22%-41%
ProtonVPN-2%-15%-20%-41%-29%
PureVPN13%2.5%-54%-11%-72%
Trust.Zone-13%-45%-67%-28%-84%
AVG Secure VPN-19%-58%-75%-80%-77%
Hoxx VPN-5%-90%-24%n/a-51%
VPNSecure-9%-19%-92%-26%-56%
IPVanish-5%-19%-84%-22%n/a
NordVPN-13%-46%-26%-16%-70%
ExpressVPN-9%-24%-34%-72%-42%
Avast-13%-42%-78%-70%-77%
Windscribe-6%-17%-52%-97%-53%
Average-7.9%-32%-58.4%-41.6%-58.2%

Upload speeds are well above average in South America, just above average in Africa, but below average in the US and Europe, and well below average in Asia.

And finally latency:

VPNUSEuropeAsiaS.AmericaAfrica
VPN Unlimited33%935%3946%1411%2535%
Cyberghost27%1085%2344%1352%2415%
Torguard7%1036%2023%1384%2502%
ProtonVPN17%810%1840%1185%2017%
PureVPN-23%708%489%1018%1823%
Trust.Zone104%1206%2438%1396%2750%
AVG Secure VPN1021%1111%2419%3560%3336%
Hoxx VPN566%1098%2470%n/a2794%
VPNSecure281%1051%2519%1530%2917%
IPVanish240%1038%4144%1424%n/a
NordVPN34%1278%2328%1560%2696%
ExpressVPN98%965%2122%1545%2461%
Avast33%1133%2465%1556%2815%
Windscribe310%1018%1904%2042%2782%
Average196.3%1033.7%2389.4%1612.5%2603.3%

Latency speeds are well above average in the US, above average in Europe, South America and Africa, but below average in Asia.

Speed (Summary)

VPN Unlimited has just above average speeds overall. Download speeds are just above average, uploads are average, but latency is fast.

Performance & Features

In this section we compare the most common features amongst VPNs.

Number of servers: 400+

How many active servers are available to connect to across all countries, regardless of their physical location.

400 is a respectable number of servers which give you a decent amount of choice, but is definitely on the low-medium end compared to the VPN giants that offer 1,000+ servers, such as PureVPN’s 2,000+.

Number of countries: numbers: 51

How many countries the total number of servers cover, regardless of how many are located in a single country.

This is medium-high and decent enough but again, many VPN giants offer 60+. Here’s the full country list.

Misleadingly it says it has ‘70+ locations’, but they have several locations in some countries. Asia is fairly well taken care of, though no China server, and there’s only a couple in South America and none in Africa.

Number of connections allowed: 5-10

How many devices can be connected to a server (or number of servers) based on a single VPN account or subscription.

VPN Unlimited offers either 5 or 10 devices, depending on how much you want to pay, but the 10 devices option is a lot more expensive. 5 is average across the industry. However, IPVanish offers 10 straight off the bat.

Torrenting allowed: 5 servers.

Whether you can download and share files on a peer-to-peer or P2P network as opposed to a single server.

VPN Unlimited is not the most torrent-friendly, stating that its not its ‘primary use’, and also implies it sometimes throttle connections.

It does allow torrenting, but only on 5 servers: US-California 1, Canada-Ontario, Romania, Luxembourg or France (Paris) servers.

This is disappointing, as many VPNs allow full access torrenting or at least on most of their servers, such as Windscribe, and most promise not to throttle connections.

Kill switch available: Yes.

Whether the VPN software can disable your connection to the network in the event you disconnect from the VPN server. This prevents your IP address from being exposed.

VPN Unlimited has kill switches on its Windows, Mac and Android platforms. This is a pretty great result, as most VPNs that have kill switch only have them on desktops. VPN Unlimited stretches to Android, at least.

Performance and Features (Summary)

VPN Unlimited has a respectable servers, but can’t compete with the VPN giants. It has an average 5 connections (10 if you pay more), and a kill switch on 3 platforms. However, torrentors may want to look elsewhere as torrenting is limited to just 5 servers.

Privacy & Security

You might assume using a VPN will protect you online, but sadly not all VPNs are created equal. In this section we look thoroughly into all the privacy and security aspects of VPN Unlimited.

First let’s look at the technical aspects:

Protocols/Encryption: AES-256 encryption with OpenVPN, IKEv2 and IPSec, protocols

VPN Unlimited smartly goes with the best protection, AES-256 encryption and OpenVPN, IKEv2 and IPSec protocols, which are the most secure.

They also offer what they call ‘KeepSolid Wise’, an OpenVPN extension that uses obfuscation to avoid detection in oppressive countries such as China and Iran.

DNS leaks: None found.

IP leaks: None found.

WebRTC leaks: None.

Viruses/Malware: None found.

Legal issues

Jurisdiction: New York, USA. Unfortunately VPN Unlimited is based the US, home to the NSA and one of the worst places to base your VPN. The government can force VPNs to secretly release the data they have on you. Plus, it’s a founding member of the Five Eyes agreement, so it cooperates with and can share your data with other countries.

Logging policy: No logs.

If VPN Unlimited has a strict no-logs policy, then its US location won’t matter much as it wouldn’t have any data to release to the government in the first place.

This was hard to figure out.

They have one of the most confusing privacy policies I’ve ever seen.

They say they don’t collect any logs, but further down in it’s privacy policy, it clearly states it collects a ton of data on you, including IP address.

But then it says it doesn’t ‘store’ ‘certain’ data that they collect automatically. But it also says they store some personal data for ‘as long as you remain a user’.

As if that clear things up.

We asked their staff for clarification.

First they said they collect the IP address and other identifiable data, but they ‘don’t store it’.

However, with pushing, they admitted that they did store it temporarily for ‘statistics and analytics’.

When I asked them how long, they said for about 24 hours.

Well that definitely isn’t in the privacy policy, and it should be.

So basically, they store a load of data on you, including your IP address, for around 24 hours ‘usually’. This is bad.

Unsurprisingly, they don’t have a transparency report, warrant canary, or independent audit.

Weirdly, it states on their company history page that they released their ‘first’ transparency report in April 2016. However, staff couldn’t give me a link to this, and stated they didn’t have one in 2019.

Privacy and Security Summary

VPN Unlimited has great security technically, with strong encryption and protocols, as well as its own stealth technology. We also couldn’t find any leaks or viruses. However, legally, it’s based in the US, and although it doesn’t store the websites you visit, it stores your IP address and lots of other identifying data about you for around 24 hours, which is very bad news.

Usability

This section looks at the following aspects:

  • Streaming/Geo-spoofing
  • Compatibility
  • Overall UI/UX

Streaming/Geo-spoofing

Can you use VPN Unlimited to stream? We tested all major streaming services in the US, Europe, Asia, Africa and South America.

  • Netflix: Partially detected. Netflix worked on it’s special US Netflix streaming server. It also worked on normal servers in Asia.
  • Hulu: Undetected. VPN Unlimited also has a special Hulu server, which worked great.
  • YouTube: Undetected. YouTube worked fine on all servers.
  • Kodi: Undetected. Kodi worked fine with VPN Unlimited.

Compatibility

Is VPN Unlimited going to work on all your devices?

We tested everything from Tor, iOS devices, Android devices, Smart TV’s, Amazon Firestick, Mac, Windows, to routers:

  • Tor browser: Supported. Tor works fine in conjunction with VPN Unlimited for maximum anonymity.
  • iOS (iPad, iPhone): Supported. VPN Unlimited has a fully-functional iOS app.
  • Android: Supported. VPN Unlimited also has an Android app.
  • Smart TV’s: Not Supported. VPN Unlimited doesn’t support Smart TVs.
  • Amazon Firestick: Supported. Amazingly, VPN Unlimited has an app for Firesticks.

  • Windows: Supported.
  • Mac: Supported.
  • Routers: Partially Supported. VPN Unlimited supports routers with OpenVPN or L2TP.

Overall UX/UI

Finally, we take a look at the actual interface and user experience of VPN Unlimited.

First up, I didn’t like the pale interface, as it’s hard to distinguish from the background. Unfortunately there’s no way to change this.

The interface shows a map-based server list for easy access. However, there’s no zoom control, so it’s hard to select countries in Europe and some US states.

Unlike most clients, there’s no ‘quick connect’ button which connects you to the fastest server. The white bar at the bottom just shows your previous location.

Clicking this takes you to the server list. Servers are in alphabetical country order, with cities shown too. Here there is a ‘Quick connect’ button at the top.

The bars on the right show load.

It’s worth noting you can’t drill down further to select individual servers. You can only choose your city.

Special streaming and torrenting servers have their own categories, making them easily accessible.

There’s streaming servers for US Netflix, Hulu, BBC iPlayer, ESPN+ and HBO Now.

There’s also a fully-functional search bar, and you can easily favorite servers by clicking the star on the right. Favorites have their own tab for easy access.

Once you click any server it instantly starts to connect. Connection times seemed generally slow though, as were disconnection times.

One great thing is you don’t have to disconnect to view or change servers. Just click the bottom bar to see the server list.

Overall it was a joy to use, apart from the connection times.

Settings are minimal. However, the key ones are here. You can activate the kill switch, choose your protocol, and activate DNS leak protection.

Protocols are set to IKEv2 by default on Windows. Unfortunately, you can’t choose your port unless you use VPN Unlimited’s stealth protocols, which will slow down your connection.

Each protocol does have a short description to help beginners, but these are extremely basic and don’t differentiate between OpenVPN and IKEv2, or the two stealth protocols.

You can also add Trusted Networks where the VPN isn’t needed, such as your home wifi, a nice feature.

As for auto-connect options, there’s just one: run on startup.

I like how both the server lists and settings screen are basically pop-ups, which you can exit quickly out of by clicking the cross in the top-right.

Overall the Windows client was very easy to use, apart from the slow connection times.

What about the mobile app? We tested Android.

This is identical to the desktop version, another plus point for ease of use.

The only difference is the map actually had zoom control, which is a bonus.

The server list looks almost identical, with the same tabs.

Torrenting and streaming servers are also the same.

Settings are similar, except for the lack of DNS protection. Again the default protocol is IKEv2.

Usability (Summary)

VPN Unlimited scores big points in this section with good streaming access: US and Asia Netflix, and Hulu. It also has pretty great compatibility, with all the basics covered as well as routers and firesticks. No Smart TVs though.

The apps are incredible easy to use, but with minimal features, although the key ones are covered. Definitely more tailored for beginners than advanced users.

VPN Unlimited Pricing & Refunds

VPN Unlimited has two sets of pricing options, depending on whether you want to go for 5 or 10 devices.

The 1 month plan is fairly expensive, 1 year is about average and the 3 year plan fairly cheap.

It also offers a lifetime plan, which is rare and generally sets alarm bells ringing. Lifetime subscriptions have a bad rep for a whole host of reasons. There’s also no mention of them in Keepsolid’s End User Agreement.

The price isn’t even worth it either. For example, if you have the VPN for 7 years that would work at the same as the 3 year price.

VPN Unlimited are also offering a highly discounted lifetime plans on Stack Social, an even larger concern.

Moving on, the 10 devices option is a lot more expensive.

For this the monthly option is extremely expensive; more than ExpressVPN, which is feature-packed, and there’s probably only a couple of VPNs that beat it. The yearly and 3 year prices are also high.

It’s a lot to pay considering others offer more connections right off the bat, such as Cyberghost and Windscribe.

They offer a 7-day free trial on all platforms, which is very nice. This is all access, so you can fully test it out before you commit.

On top of this, they say they offer a 7 day money-back guarantee. Whilst not as long as some who offer 30 days, this is appreciated on top of the trial.

In terms of payment methods, there’s a whole host available, including card, Paypal, Amazon and Bitcoin.

There’s also Payment wall for a variety of other options including Alipay and even gift cards.

It’s a bit of a shame Bitcoin is the only cryptocurrency available though.

There’s no add-ons at checkout, such as dedicated IPs. You have to purchase these separately, but they are expensive at $14.99 a month.

Unusually, VPN Unlimited also offers you the option of purchasing dedicated servers, starting from $24.99 a month.

Overall the checkout process was quick and smooth, and we were able to start using the VPN within a few minutes.

Pricing (Summary)

VPN Unlimited has different pricing for either 5 or 10 connections. The 10 connections price is extremely expensive, though. The 5 device option has an expensive monthly price, average 1 year price and cheap 3 year price. It also has very suspicious ‘lifetime’ plans.

There’s a generous 7-day free trial and 7 day money-back guarantee. There’s a host of payment options, although Bitcoin is the only cryptocurrency available.

Support

Like the best VPNs, VPN Unlimited offers 24/7 live chat and email.

The live chat was instant and if they knew the answer, the response was good.

However, a fair amount of times they didn’t know the answer to my questions, and instead of being honest that they didn’t know, I got a lot of irrelevant pasted replies.

When I asked for clarification they just repeated the same thing, so the conversation just went round in circles.

For example, when I asked them where exactly the t’s and c’s of their 7 day money-back guarantee were in their policy, they just kept saying ‘it’s in the policy’ (deliberately not answering the question), or going on about the free trial (irrelevant).

However, they become a lot more helpful after you finally downvote them.

Their knowledgebase isn’t as comprehensive as some, consisting of only a ‘Manuals’ section and ‘FAQs’ section.

But there are all the setup guides you need from Windows to routers.

There’s also streaming guides for Netflix, Hulu and iPlayer, as well as manual workarounds for Smart TVs.

The general questions in the FAQ is a short list, but it does answer a lot of key questions.

Where VPN Unlimited falls really short is its troubleshooting section ,which mostly tells users all their problems will be solved by using an OpenVPN protocol.

However, the technical questions section is actually more helpful, with more specific solutions.

They also have a blog, but it isn’t very well-written. There are some service updates in there though.

Support (Summary)

VPN Unlimited has 24/7 live chat and email. The live chat responds quickly but the quality is mixed. The knowledgebase definitely isn’t the most comprehensive, but it has a good range of set up guides and most of the basics are there.

What Do Other Reviewers Say?

That’s enough of our opinion for VPN Unlimited. What did other reviewers out there think?

Like us the vast majority liked VPN Unlimited’s technical security, including its secure encryption and protocols. However, a lot stated that it didn’t have a kill switch, which is no longer the case.

One also found both IP and DNS leaks in their testing, but again it was quite out of date.

They also liked its stealth protocol, KeepSolid Wise, and one said it worked to bypass China’s firewall.

Most praised its streaming access, though most only got through to US Netflix. They also said BBC iPlayer worked, but one said they couldn’t get Amazon Prime. However, one reported no Netflix or iPlayer access.

All of them said the client was easy to use, intuitive, and they liked that you didn’t have to disconnect to change servers. However, some didn’t like the lack of zoom control on the map interface. They also thought there weren’t many settings, and these were a bit disorganised.

In terms of speeds, no one reported fast speeds. They ranged from below average to average. One said it generally had OK but inconsistent speeds, with some servers showing poor performance. Most speeds tests only measured download speeds.

One was impressed by the special torrenting servers, but most weren’t, mentioning that all the servers were in the US/Europe, so those further afield may have slow download speeds.

Most mentioned the connection logs, but concern ranged from mild to severe. One concluded that it only logs minimal session data, and nothing that can be traced back to you.

One was very concerned, but more with the statement that VPN Unlimited said they might release data to third parties. Most were somewhere in between.

Most stated that the lack of live chat was a big downside, but live chat has recently been implemented. They reported that the email support responded very quickly, within 1 hour, and was very helpful. They didn’t like the knowledgebase articles, claiming they weren’t very detailed and were poorly structured.

In terms of pricing, some said it was fairly cheap, but these reviewers quoted much lower prices ($3.33 for the 1-year option). This shows VPN Unlimited have recently increased their prices quite a lot.

One stated that the lifetime plan was very cheap, but another said it wasn’t worth it since it would take several years to meet the 3-year price. Only one had major concerns about the lifetime option.

They liked the 7 day trial, and that Bitcoin was available. Some complained the 7-day money-back guarantee was shorter than competitors who offer 14-30 days.

Overall most rated it as good but not excellent. They said the price was fair and it was a good VPN for simple uses such as streaming, but due to factors such as speed, lack of features, lack of torrent servers and logging concerns, there were betters out there.

However, one rated it as poor and unsafe due to its due to its leaks, logs and lifetime subscriptions.

What Do Other Reviewers Say (Summary)

Like us, other reviewers liked VPN Unlimited’s technical security, streaming access and interface. They didn’t think it was ideal for torrentors, and had mild to severe concerns regarding its logging policy. They generally reported lower speeds than us. Overall most rated it as good but not excellent, however one said was poor.

Our Verdict: How Good is VPN Unlimited

There’s a lot of things that are average about VPN Unlimited.

It has a respectable number of servers, but not the highest. The interface is easy to use, but not very powerful. Support is OK with 24/7 live chat, but not of great quality.

There’s also only 5 P2P servers, and it threatens to throttle speeds, so torrentors might want to look elsewhere.

But there’s a few areas it stands out. It’s certainly a win for streamers, with US and Asia Netflix access, as well as Hulu.

It also has just above average speeds, kill switches on 3 platforms, and great technical security.

In terms of price, I wouldn’t even consider the 10 device option as it’s too expensive. But for 5 devices, the year option is average, and 3 years is cheap.

Is it good value for money? Overall, for non-torrentors, it would be a valid option, although there are better VPNs out there.

And unfortunately on top of this, there’s one big red flag. VPN Unlimited stores your IP address and other details on you. To top it off, it’s based in the US, which is one of the worst places a VPN can be privacy-wise.

The dodgy discounted lifetime subscriptions are also worth a mention.
Unfortunately, due to its logging, we can’t recommend this VPN to anyone. We therefore give VPN Unlimited an overall rating of 2 out of 5.


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